Terms and Conditions for the sale of products from Little Knitting Fairy

These terms and conditions apply to orders via the website www.littleknittingfairy.co.uk, by post or telephone. For further clarification of these terms and conditions, or if in any doubt about a potential purchase please contact me by email or telephone.  See our Contact Us page for full contact information.

SELLER: The Seller is Joan Fielding-Browne trading as Little Knitting Fairy, whose business address is:

Little Knitting Fairy
The Stable Studio
Old Redhead Cottage
Clovenfords
Galashiels
Selkirkshire
TD1 1UG
United Kingdom

GUARANTEE: Products are guaranteed free from defects in material and workmanship for a period of 12 months from the time of delivery. The guarantee is not liable in respect of any defects arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration.

RESTRICTIONS: Orders are dealt with in order of priority - determined in the case of electronic orders, by the date stamp on our form-to-email confirmation. We cannot accept responsibility for computer errors that result in order forms failing to reach us. Customers are requested to check they have received a confirmation by email within 3 days of placing an order and to assume their attempted submission of the order form was unsuccessful if this is not the case.

DISCLAIMER: Colour match cannot be guaranteed. The colour on your screen may not be the same as the colour of the product. Please contact us for a free sample if required.

CONFIRMATION: You should receive an automated confirmation of receipt for any email orders submitted via our online form.

PAYMENT: Payment is either by Credit Card via our online facility or by post using a cheque or postal order to the business address above (also available on our Contact Us page). You will be charged the current displayed price for buying goods from our web site at the date you place your order.

UK DELIVERY: Delivery in the UK is subject to availability and normally occurs within 2-5 working days of receipt of payment. However, please allow up to 14 days for delivery. Items are usually sent by Royal Mail but, in the case of larger items, they may be sent by courier.  Knitting and Sewing machines are despatched directly from the wholesaler. In the event of supply difficulties, we will contact you to offer you a full refund. 

INTERNATIONAL DELIVERY:  We only ship within the UK.

Little Knitting Fairy retains the right to refuse any order it deems unsuitable. If you are unsure, please contact us prior to placing your order.

OUR COMMITMENT: We are committed to providing excellent personal service and always welcome your comments. If you have any comments please Contact Us.

GENERAL: All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our web site shall be construed and governed according to Scottish law and the Scottish courts shall have jurisdiction in all such matters. These terms and conditions do not in any way affect your statutory rights.

We reserve the right to change, modify, or remove without notice, any information on this site. Prices of goods and availability of goods are subject to change at any time due to the fluctuating prices of raw materials.

LINKS TO OTHER SITES:  This site may contain links to other websites. Little Knitting Fairy is not responsible for the privacy practices or the content of these sites. If you have concerns about how other websites collect and use information about you, make sure to read that site’s own privacy policy.