Should you need to amend, combine or add to an order once it has been submitted, please call us on 07485 175543 as soon as possible and we will do our best to change it. Please understand that this will not be possible once the order has left our premises. If you would like to cancel your order, please call us or email [email protected] immediately. We will cancel your order if we can, but we cannot guarantee that this will be possible.
If you experience any problems with any of our goods, please contact us by calling 07485 175543 or emailing [email protected]
Should any goods you receive from us prove to be faulty, please notify us by phone or email within 14 days and we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.
Should you decide to return any goods that are not faulty, please ensure you return them to us within 30 days. (Please see 'How to return items to us' below.) We will arrange for a full refund of the cost of the goods, providing the items are unused, unopened and in a saleable condition. We will not be able to cover the cost of postage for returning the goods to us.
Please note that patterns, books, cut trims and cut fabrics are non-refundable as are items that were purchased as Sale or Clearance.
How to return items to us
When returning any items to us, please pack your items in appropriate packaging – preferably the original packaging - and, if possible, include your original invoice. Please enclose a note to let us know your name, telephone number and whether you would like a refund or an exchange for the items you are returning. If you would like an exchange, please let us know which items you would like to have in place of the items you are returning.
If you are not able to include your original invoice, please be sure to also include your postcode on your note so that we can find your order on our system.
Please post your parcel to the following address and obtain a proof of posting receipt from the carrier:
Little Knitting Fairy
The Stable Studio
Old Redhead Cottage
If you have asked for a refund, we will process this as soon as possible back to the original payment source, providing the items are unused, unopened and in a saleable condition.
Please allow 10 days for the refund to appear in your account.
If you have asked for an exchange, we will despatch the replacement items that you have requested as soon as possible (again, providing that the returned items are unused, unopened and in a saleable condition). If an additional payment needs to be taken (i.e. if these replacement items are higher in value than the items you have returned), we will contact you by telephone to arrange this.